- Go to your product of choice
- Under the size choice, you will see a question "Add Personalisation?" - choose yes and a number of other questions will appear
- Enter the name you would like personalised onto the product
- The next question is which colour vinyl you would like
- Next step is to choose the font that you would like used to personalise the product
- Then hit the "Add to Cart" button
Please note: when you add a personalised product to the cart, there will also be a Product Personalisation Fee item added to your cart which is for the additional cost(s) to personalise the product. Please do not delete this item(s) from your cart, because if they are removed and you check out, personalisation will not be done on your products.
If you do have any questions, please email firstname.lastname@example.org prior to placing an order.
Location of Personalisation:
Below you will find details of where the personalisation will be placed on items:
Personalisation is placed lengthwise along the right hand side of the bandana:
ON-THE-GO PET MAT:
Personalisation is placed either on the front or reverse side on the bottom left hand panel:
Personalisation is placed on the handle of the harness:
Discounts & Personalised Items:
Unfortunately discount codes cannot be applied to the cost of personalising an item. However, discount codes can be applied to the actual product (if applicable - i.e. Final Sale items cannot have discount codes applied to them).
Shipping Policy & Personalised Items:
Due to the nature of personalised items, the processing time for orders with anything that is personalised is longer than our normal processing time for ready-made items.
If you do order something that you would like personalised, we aim to have these items personalised and ready for packing and shipping within 5-10 business days. Please note that in sale periods or peak times, these processing times may be delayed.
Please also note that if you purchase other items with a personalised item, your order will only be shipped once all items are ready to ship (i.e. the order won't ship until the personalised item(s) are ready).
Return Policy & Personalised Items:
Due to the nature of personalised items, anything that is personalised is considered a FINAL SALE item and is non-returnable. Please ensure you choose carefully and check our sizing charts prior to purchasing a personalised item.
Please note that font size is dependant on product and number of characters in personalisation. The size of personalisation will be decided by designer for best-fit.