Christmas Order Cut‑offs Dates
& Closures
Want it under the tree in time? Here's everything you need to know about getting your order in before Christmas, plus when we're taking a little break.
Last day to order for dispatch before we close
Friday 18 December, 10am AEST
But check your cut off below - depending on where you are and what you're ordering, it could be much earlier.
Find your cut off
Find your location, then check the date for your order type. Personalised products take a little longer to make, so they have an earlier cut off.
Please note these dates are only a guide suggested by the couriers and delivery partners that we use. Our recommendation is to get your gifts out as early as possible as we cannot be liable for any postage delays.
QLD, NSW, ACT, VIC & SA
Regional areas may need to order earlier.
WA & TAS
Regional areas may need to order earlier.
NT
Regional areas may need to order earlier.
New Zealand, USA, Canada, UK & EuropeMajor European countries
Asia
Rest of the world
Ordering a mix? If your order has a personalised product in it, go by the personalised cut off so it all arrives together.
We're taking a break!
The team is having a well-earned rest over Christmas and New Year (the dogs insisted).
Online orders
Our warehouse closes at 12pm, Friday 18 December 2026 and reopens Monday 18 January 2027.
Orders placed before 10am AEST, Friday 18 December will be dispatched before we close.
You can still shop online while we're away. Anything ordered after that will be dispatched when we're back in January.
Dispatch of orders begins from Monday 18th January 2027
Store trading hours
- Monday 14 December9am - 2pm
- Tuesday 15 December9am - 2pm
- Wednesday 16 December9am - 2pm
- Thursday 17 December9am - 2pm
- Friday 18 December9am - 12pm
- Saturday 19 December9am - 12pm
Closed 20 December to 18 January
Our DIY Dog Wash stays open!
Christmas-ready pups, this one's for you. Our DIY Dog Wash will remain open the whole way through the break, so bath time doesn't have to take a holiday.
📍 Address: 9 Sheehan Street, Redcliffe QLD 4020
6am - 6pm
Every day
Quick questions
What if I miss my cut off?
You can still order - we just can't promise it'll arrive before Christmas. If you're cutting it close, Express post gives you a few extra days.
Are these delivery dates guaranteed?
These are our best guide based on carrier timeframes. The Christmas rush can cause delays we can't control, so the earlier you order, the better.
Can I still order while you're closed?
Yes! Our website stays open the whole time. Orders placed after 10am AEST on Friday 18 December will be dispatched when we're back on Monday 18 January 2027.
Why do personalised products have an earlier cut off?
Personalised pieces need a little extra time to add your pup's name before they're ready to ship.
Merry Christmas from us to you 🎄