We have a couple of emails you can contact us on depending on your question:

Order Qs: info@bigandlittledogs.com

Returns Qs: returns@bigndlittledogs.com

Wholesale Qs: wholesale@bigandlittledogs.com

You can write us an old fashioned letter or send us a pic of your beloved pooch (or maybe a sweet snack) to:

PO Box 511, Kippa-Ring QLD 4021

Yes, you can! We have our very on Storefront located at the front of our warehouse.

We are DOG FRIENDLY and have a DIY DOG WASH available for you to use!

Store Hours:

Monday-Thursday: 9am - 2pm

Friday & Saturday: 9am - 12pm

Sunday & Public Holidays: Closed

DIY Dog Wash Hours:

6am - 6pm EVERYDAY

We frequent a number of different pet-friendly markets in Brisbane on the weekends. Be sure to come and visit us if you are nearby, because we love seeing you and your fur-babies.

It is also super convenient to check out our sizing and product range all in one place.

You can find out which Markets we will be at next here.

Be sure to check out our Facebook and Instagram for information and regular updates on where we will be.

Sure can, if you sign up to our email list, we offer a 10% welcome discount to new customers on their first order.

You can join the list here.

You can find us on most social media platforms:

Facebook: @bigandlittledogs

Instagram: @bigandlittedogs

Pinterest: @bigandlittledogs

TikTok: @bigandlittledogs

Feel free to tag us on our Socials for a chance to be featured (and don't forget to #bigandlittledogs)

We do receive a lot of messages & DMs and try our best to respond to all of them. However, sometimes direct messages can be missed.

So if your enquiry is about an order, shipping or anything really important, please email us at info@bigandlittledogs.com. 

We do aim to reply to all emails within 24-48 business hours, however this may be a bit longer in busy periods.

For your chance to be featured on Big & Little Dogs social media be sure to follow us on  Instagram (@bigandlittledogs) or Facebook (@bigandlittledogs) and when posting photos featuring our products be sure to tag us in your photos and #bigandlittledogs. 

Unfortunately we cannot guarantee any features, as we do received hundreds of tags each week.

We are super touched that you love our brand that much, you'd like to be an Ambassador. 

However, we receive this question on a daily basis, and more times than we can count. Unfortunately, we are unable to reply to every single enquiry that we receive, as there isn't enough time in the day, so please don't be offended if you don't receive a reply.

We aren't actively looking for Mascots currently, however, when we do have opportunities arise, Instagram, Facebook and our Mailing List will be the first places we announce this - so make sure you are following or on the list to be the first to know.

So you are prepared these are some of the things we look for when selecting Mascots:

1. A public profile that features high quality posts and has a high rate of engagement

2. You must own BIG & LITTLE DOGS products (this shows that you genuinely love and support our brand!)

3. Profiles that post quality reels, IGTVs, TikToks regularly will be considered highly

Content is a major part of our marketing strategy and we are always on the look out for Content Creators.

Feel free to send through an email to info@bigandlittledogs with a bit about yourself and your Pupper and any examples of content you would create for us..

Please note that we do not provide compensation for Content, we do however, provide the BLD products required for content creation

This is another question we receive hundreds of enquiries each week about.

As a small business, we are unable to participate in many giveaways or offer free products for your giveaway.

We do apologise for this and please don't be offended if we don't reply to your enquiry.

As a small business, we are unable to give out free products or samples for you to review or feature on your social media.

We would love your honest feedback from any purchase you do make and we also appreciate you supporting small.

Every dog is different in size and shape, so please make sure that you measure and double check the sizing of your pup before making a size selection.

Please also note, our sizing may be different to other brands that are on the market. Ensure that you double check the sizing of each harness. We would recommend not assuming that you will be the same size as another brand.

Also note that each Harness Type does have a different sizing, so please ensure to check the size chart prior to purchasing, as your pup may be in a different size in each type of harness.

To find the best size for your fur-baby check out our sizing charts.

Any questions in regards to sizing, please email info@bigandlittledogs.com.

You can find our size charts our here.

Any questions in regards to sizing, please email info@bigandlittledogs.com.

We recommend spot cleaning your products.

However, you can pop them in a delicates bags and on a gentle cold cycle in your washing machine (you can use a mild detergent).

Then lay flat or hang to dry (not in direct sun). DO NOT tumble dry.

We have delicate/wash bags available for the purpose of washing. Which can be found here.

Our car seat & trunk covers have a non-slip base, which is not suitable for a machine wash.

Due to the size and materials used on the car seat/trunk covers, machine washing is not recommended in order to avoid catching the material during the washing cycle.

To clean your car seat covers, we recommend wiping them down, spot cleaning or hose washing them. Then hang them to dry (not in direct sun).

As with anything you purchase, it isn't indestructible and designed to last forever unfortunately.

However, with care and careful handling, you can prolong the quality and life of your BIG & LITTLE DOGS (BLD) products.

Wear and tear will depend on your pet's individual everyday lifestyle. If they wear something everyday, swim in it, roll around in it, you are likely to see wear and tear a lot quicker than if they only wear it every so often.

Therefore, we recommend not wearing your BLD products everyday continuously, but cycle between a few different designs, so to prolong the quality of the item.

Also check on a regular basis if there is any visible wear and tear. If you do see any wear or tear, we recommend thoughtfully disposing of the item.

Do not leave a harness on your pet when you are not walking them. They are not designed for any use, other than walking. They are not designed to withstand normal day to day playing; but for for walking. If you are looking for something your pet can wear at other times, we recommend looking at a collar.

Because we aim to process and ship your order within 24-48 hours of it being placed, it may not be possible to change or cancel your order. 

Please email us at sales@bigandlittledogs.com and we will do our best to accommodate your change or cancellation.

Please note it is not possible to change or cancel an order that has already been processed and dispatched. In this case please refer to our Returns and Refunds policy.

If you find a mistake in your shipping address, please contact ASAP by emailing info@bigandlittledogs.com or by reaching out to us on our Chat.

If your order hasn't had a shipping label generated, we should be able to correct the address.

If your order has already been dispatched and your order is shipping within Australia, you should be able to redirect the address via the AusPost App yourself (you will need the email address provided to access the AusPost portal to complete this). If this isn't possible we may be able to recall the parcel back to our HQ (no guarantees and any additional costs charged by AusPost will need to be paid by the customer). International orders, we can try to recall the parcel before it leaves Australia, but if this isn't possible, you will need to try and contact your local postal service and see if they can provide an option for you.

Once your order is dispatched from our warehouse you will receive an email with tracking details.

This email will have a link to tracking on Australia Post's website (or DHL if you selected that option). Tracking can take 24-48 hours to update with any scans once we create a label.

Discount codes must be applied at the time of checkout. If you forget to apply the code or the code doesn't apply for some reason, price adjustments/refunds/credits will not be issued. If you are having issues with applying a discount code, please contact us prior to checking out.

Discount codes or sale promotions are not retroactive and price adjustments/refunds/credits will not be issued if an order is placed prior or outside of any promotion.

Most discount codes cannot be stacked and cannot be combined with any other offers or promotions (unless otherwise noted).

Gift Cards are excluded from all discount codes

Many of the promotions that we run have a minimum purchase requirement for the code to be eligible. This amount is the subtotal of the order, calculated before any shipping fees.

Discount codes also have a certain period of time they are valid for - if your code has expired you will receive an error at checkout.

Please note that any discount codes that you may use on your order are redeemed prior to shipping fees being added to your order. Discounts cannot usually be redeemed on shipping costs.

Discount codes cannot be redeemed during storewide sales (e.g. EOFY Sale, Black Friday Sale, Boxing Day Sale etc...)

BIG & LITTLE DOGS reserves the right to refuse or alter any discount or promotion at its discretion.

Please email us at info@bigandlittledogs if you believe your discount code should be working and we can look into the issue for you.

Before contacting us, please ensure you have allowed sufficient time for your order to arrive.

Domestic deliveries range from between 1-10 days (interstate and remote deliveries may be longer) and international deliveries can take between 5-25 days.

You can check the delivery status of your order, by checking the tracking information that was emailed when your order was shipped.

If your order was going to an international destination, once the parcel is scanned into the destination country, you will more than likely be able to use the same tracking number on your local postal carriers website to track your order.

If you feel your order has been unnecessarily delayed please contact us by email (info@bigandlittledogs.com) and we will investigate further.

Please note that investigations into delays can take between 5-60 days to be completed by our postal carriers, and unfortunately any delays our outside of BIG & LITTLE DOGS control.

Unfortunately this does sometimes happen if a postal carrier is unable to locate a delayed order.

If this is the case, please contact us at info@bigandlittledogs.com and we will be able to discuss the options available.

If you haven't received your order and one of the latest scans shows that the order is being "Returned to Sender", this does mean that the postal carrier used was unable to deliver your order for a specific reason.

The most common reasons include:

• Order was not collected from a local post office after a number of days. If for some reason the carrier was unable to deliver originally, it will be returned to a local post office for collection and a card left to advise of this. Most post offices allow between 14-30 days for collection and after this time the parcel is returned to us.
• Incorrect or insufficient address

If your order is returned to us because of the above reasons, once it arrives back we will get in contact to discuss the available options. If you do want your order to be re-shipped, we will need to charge a shipping fee again (as the original fee has already been paid to the postal carrier). Or if the order is refunded, any original shipping fees are non-refundable.

Please note that any returned orders are stored for 120 days, if we are unable to make contact with you during this time, once 120 days has passed your order will be cancelled and you will receive a store credit for your purchase.

All products are quality checked prior to leaving our manufacturer, as well as before they are shipped to you from our warehouse.

If any items you receive are faulty or damaged (we do apologise), and ask that you please email returns@bigandlittledogs.com within 5 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.

Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will ship you a replacement item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).

We sincerely apologise that you received the incorrect item. If any items you receive are incorrect, please email returns@bigandlittledogs.com within 5 days of receipt of order to notify us. 

Please be sure to include your order number, the incorrect item received and what the correct item should be.

If the item that you didn't receive is unfortunately unavailable as it has sold out, we can offer to replace it with a different item of the same value or process a refund.

Our All-Rounder Harness is a little bit fiddly when you first receive it while adjusting it to your pup's perfect fit.

We have a great How-To-Guide which has step by step instructions with images to show you the best way to adjust the harness.

Please email us at info@bigandlittledogs and we can email you a copy.

Please watch the following video. And if you have any questions please email info@bigandlittledogs.com 

BIG & LITTLE DOGS - How to Reverse Harness from Big & Little Dogs on Vimeo.

Our products are LIMITED EDITION releases. This means that once a design sells out, it won't be restocked (with some exceptions).

This allows us to release new designs regularly to keep your pupper's wardrobe on fleek.

However, this also means that you may be disappointed that their size isn't available :-( We are truly sorry for that!

We do suggest that if you do see something you love and it is in-stock, don't hesitate as it might not be available the next time you visit.

If we are restocking a particular product, it will have a restocking icon on the product image.

And if you want to be the first to know about our newest releases, sign up to our mailing list here.

As our items are not handmade/homemade we are unable to provide repairs on our products.

We also suggest that you do not attempt to repair any items as they are manufactured with heavy-duty commercial machinery and we cannot guarantee the integrity of any repairs done.

Unfortunately we cannot be liable for any items that are affected by wear and tear, scratching or chewing.

Please ensure that you do not leave your dog unattended with any items that they may be able to damage. Never leave detachable accessories unattended.

BIG & LITTLE DOGS do not assume any responsibility for any damage or injuries that occur during the use or misuse of our products. Please ensure that our products are used responsibility and are examined for any wear and tear prior to use.

Big & Little Dogs products are made from high quality and durable materials, however they are not indestructible. We guarantee our pet wear and accessories at the time of purchase against material defects and workmanship.

If you experience a problem with any of our products, please send an email to returns@bigandlittledogs.com with details and a photo of the issue.

Any warranty claims must be received within 120 days of purchase, otherwise we are unable to replace any items.

Please ensure that you inspect all items for wear prior to use.

Our warranty/guarantee does not cover normal wear and tear.  Any claims after 120 days may not be valid, as the damage may be considered normal wear and tear.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.

Our office and warehouse is based in Brisbane (Australia), which is where our products are designed. They are then made in China.

Prior to launching our brand we were very meticulous in finding a manufacturer for our products. We sample products a number of times to ensure that they are of the highest quality and standard that we expect of any product we produce and sell.

Our Co-Founders have travelled to China numerous times since launching to meet with the teams that help bring our brand to life, to inspect the factories that our products are manufactured in and to ensure that the quality we strive for is continuously being met.

Please note any non-BLD branded products that we stock will be made in different areas of the world by different manufacturers. We stock only the highest quality products that we source from many different brand. However, any treats we stock are 100% Australian made with Australian ingredients.

We offer a number of different shipping options both domestically and internationally.

You can check out our shipping details here. 

We currently offer FREE Standard Shipping on orders $125+ AUD

Any questions in regards to shipping, please email info@bigandlittledogs.com.

We offer Pick Up from our Store which is located at our HQ in Redcliffe, QLD 4020.

We aim to have Pick Up orders available for collection within 24 business hours (excluding sale periods).

If you have ordered something that is personalised or made-to-order, additional processing times of up to 5-7 business days may be incurred before your order is available for pick up.

STORE COLLECTION HOURS:

Monday - Thursday: 9am - 2pm

Friday & Saturday: 9am - 12pm

Sunday & Public Holidays: CLOSED

Please check our social media to confirm current opening hours

Please note that any Click & Collect orders are stored at our store for 120 days. If your order is not collected within 120 days and we are unable to contact you, your order will be cancelled and you will receive a store credit for your purchase.

All orders are shipped from our warehouse in Brisbane, QLD.

International orders, we cannot guarantee that you will or will not be charged any customs taxes or duties on delivery of your order.

Any customs or import duties are charged once the parcel reaches its destination country and are the responsibility of the customer (each country has its own thresholds for imports).

As of the 1st July 2021 the European Union's threshold of €22 was removed and VAT is applicable on all orders. Please note that we do not collect this at checkout and it will be charged on import and will be payable prior to delivery of your order.

Any import fees, taxes or duties are the responsibility of the recipient and must be paid by the recipient of the parcel. BIG & LITTLE DOGS is not liable for any of these fees.

If you do refuse to pay the fees that are charged and the order is returned to us, any fees that are applicable for the return of the parcel to us will be deducted from the refund of your order (please note original shipping fees cannot be refunded either).

Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.

We offer FREE standard shipping on orders $125+

If your order doesn't reach the free shipping threshold, we offer Flat-Rate Standard Shipping options as well as calculated Express shipping at checkout.

If you find a mistake in your shipping address, please contact ASAP by emailing info@bigandlittledogs.com or by reaching out to us on our Chat.

If your order hasn't had a shipping label generated, we should be able to correct the address.

If your order has already been dispatched and your order is shipping within Australia, you should be able to redirect the address via the AusPost App yourself (you will need the email address provided to access the AusPost portal to complete this). If this isn't possible we may be able to recall the parcel back to our HQ (no guarantees and any additional costs charged by AusPost will need to be paid by the customer). International orders, we can try to recall the parcel before it leaves Australia, but if this isn't possible, you will need to try and contact your local postal service and see if they can provide an option for you.

You can check out our Returns and Refunds Policy here. 

And if you are looking for our Returns Portal, you will find it here.

Any questions in regards to Returns, please email returns@bigandlittledogs.com.

We are sorry to hear that.

But you are in luck and can return any item(s) that meet our Returns and Refunds Policy requirements and are within 30 days of receiving your order. Within this time-frame we are able to process a refund; and you can re-purchase in the correct size. 

Please note that FINAL SALE items cannot be returned.

We are trialing Exchanges for the same product, but a different size. If this option is available for your order, it will appear in the Return Portal as an option when you complete your return.

You will find our Returns Portal to lodge your return here.

Check our our full Returns and Refunds policy here for any other questions and if they are not answered send an email to returns@bigandlittledogs.com.

If the order you received was a gift and you need to return any items, the original value of the items will be credited on a gift voucher for you to use on a future order.

Please contact us prior to returning the items, so that we can provide you with a manual returns form so that we can confirm where to send the gift voucher. Otherwise, the items may be refunded to the original payment method.

We are currently trialing exchanges for the same product, but different size. If this option is available for your order, you will find it as an option in our Returns Portal (costs are associated).

We are unfortunately unable to accept exchanges on any other items.

Please note that FINAL SALE items cannot be returned.

Items that are on FINAL SALE, usually are items that are from previous seasons or we have only limited stock left. These items are more than likely discontinued and will not be restocked as we are making way for new collections. 

Please choose carefully, as all items that are marked with FINAL SALE, cannot be returned, they are non-returnable/non-refundable (unless defective or faulty).

Please refer to our Returns and Refunds Policy for information about this.

If you have purchased an item and added personalisation to it (e.g. All-Rounder Harness, Bandana, On-The-Go Pet Mat, Human Jumper/Hoodie/T-Shirt), please note that these items are non-returnable/non-refundable as they cannot be restocked.

If you have purchased a

• Anything marked as FINAL SALE
• Gift Cards
• Pet Beds (K9Cloud or Luxe) (for sanitary reasons)
• Toys (for sanitary reasons)
• Treats (for health & safety reasons)
• Scrunchies (for sanitary reasons)
• Anything that is personalised

Original shipping costs are not refundable

Yes, as long as it meets our Returns and Refunds Policy and isn't an items that cannot be returned.

We currently accept payments made via the following methods:

• Visa 
• Mastercard
• American Express
• PayPal
• AfterPay (available for select countries and you must checkout in AUD)
• Klarna (available on Australian orders ONLY)
• zipPay (available on Australian orders ONLY)

By default our store currency is AUD (Australian Dollars).

However, we do have geolocation and currency conversion available on our website. So in most cases our website will be able to show our website in your local currency. If it doesn't, we do have a list of currencies you can shop in available at the bottom of our website.

In most case, you will be able to checkout in your chosen currency and be billed in that currency.

Please note that all orders are processed at the current exchange rate that is determined by the payment processor at that point in time.

Yes, most definitely. We protect the security of all sensitive information transmitted to us with SSL (Secure Sockets Layer) encryption.

During payment processing and also within other secure areas of our website this secure layer encrypts the information you provide to us such as passwords and credit card details.

Because we respect your privacy and are appreciative of your business and the trust you have placed in us, at no stage (other than to complete a delivery) will we provide any account information, email, contact or other personal information to any third party vendors or service providers.  

You can find more details in our Privacy Policy, Terms of Service as well as our Cookie Policy.

Yes, we have a number of wonderful stockists around the world.

Some are Brick-and-Mortar stores and others are online only.

If you visit this page, you will see a list of our current stockists

We do suggest getting in touch with the individual stockist to confirm they have what you are looking for (if you are after something in particular), as each stockist ranges different BLD products.

Yayyyyy! We are super excited that you are interested in stocking our products. We are always on the look out for new stockists that align with our brand.

If you head to this page, we have just a few questions we need to ask and then we can organise to send you some wholesale information.

You can also find our products on FAIRE. Click here to learn more.

Please note that we do not offer wholesale accounts to breeders or for puppy packs.

You will find customer reviews on most products. They will be at the bottom of the page and you will be able to see the number of stars each product has received under the product name.

You can also check out some of the reviews our customers have left for our dog harnesses, collars and leashes here.

You certainly can! And we would love to THANK YOU for taking the time to do that - we appreciate all reviews, comments, feedback and suggestions we receive.

You will receive an email about 30 days after your purchase was completed with details of how to leave a review.

Or if you would like to leave a review before that, you can go to the product you purchased and scroll to the bottom hit the "Write a Review" button.

If there are any issues, please don't hesitate to email us at info@bigandlittledogs.com.

Unfortunately due to a significant increase in the cost for the app that we used for our Loyalty Club, we closed our Loyalty Club in May 2024.

We do hope to create a new one in the future, so keep an eye out.

Early 2024 we introduced a threshold for Free Gifts (these range depending on the gift). You will find details of any Free Gift thresholds in the slide cart. Please note that Free Gifts do change regularly.

While we try to have these gifts available for all qualified/eligible orders, stock can be sometimes limited and they are not guaranteed and we cannot be held liable for any loss if these gifts are not available.