Dr Zoo: Ditch The Itch Pack

Orders over $125 qualify for FREE SHIPPING!

For orders under $125 we offer a flat-rate standard shipping option for both Australia & International:

Australian orders: $9.95

International orders: $16.95

Express options are calculated at checkout.

WE AIM TO PROCESS AND SHIP ALL ORDERS WITHIN 24-72 BUSINESS HOURS OF BEING PLACED.

Please note that in busy periods (such as sale or holiday periods) dispatch of orders may take longer than the above time frames and we appreciate your understanding of this.

For Pick Up & Local Delivery orders, we aim to process and have these ready for collection/delivery within 24 business hours.

FOR SHIPPED AND PICK UP ORDERS: Please note that if you have ordered something that is personalised or made-to-order, additional processing times as per the items description will apply.

Please ensure that you double check the address on your order, as any parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer. 

We understand that there may come a time where you need to return a purchase and we want to make the returns process as simple and easy as possible for you. 

If you have changed your mind about your purchase or purchased the incorrect size or item, we will be pleased to offer you a refund or store credit (or exchange as per trial details below) provided that:

1. The item(s) is not marked FINAL SALE (these items are non-returnable - no exceptions), is not a gift card, not a Pet Bed, Toy or Treat and is not a personalised item

2. You return the item(s) within 30 days of your order being delivered (our returns policy is valid for 30 days from the date your order was delivered as per the shipment tracking - after this time has passed we are unable to accept returns)

3. Your item(s) must be unused, unworn, unwashed and in the same condition that you received it (We recommend that you carefully try new items on indoors, just in case you need to return them)

4. All packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.

5. If you purchased an item as part of a "Buy one, Get One" (e.g. buy a harness and get a leash free etc..) all products must be returned

6. If you purchased an embroidered item (e.g. dog hoodie harness with added embroidery), you will be charged a restocking fee of $4.95 - this will be deducted from your total refund amount prior to the refund being processed. Note that any personalised embroidered items are non-returnable/non-refundable as they cannot be restocked (e.g. "Follow Me @yourinstagramhandle embroidery, Dog's name on Breed Crews)

7. Personalised items are FINAL SALE and non-returnable/non-refundable as they cannot be restocked

7. Luxe Pet Beds and Kloud9 Teddy Beds are non-returnable/non-refundable

We are currently trialing exchanges on items for the same product in a different size (this option will appear on the Returns Portal if available for your order). Note that handling costs will be charged when you process the return for an exchange through the portal.

We do not currently offer exchanges for other products (only size swaps as per above).