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FAQs

HOW CAN I CONTACT BIG & LITTLE DOGS?:

There are a number of ways you can get in contact with us.

Email us at info@bigandlittledogs.com,

Send us a message on Facebook @bigandlittledogs,

Send us a message on Instagram @bigandlittledogs,

Or write us an old fashioned letter or send us a pic of your beloved pooch to PO Box 511, Kippa-Ring, QLD 4021

We do receive a lot of enquiries and try our best to respond as quickly as possible. However, we aim to respond within 24 hours of receiving your message, in busy periods it may take us a bit longer. 

HOW DO I SIZE MY POOCH?: 

To find the best size for your fur-baby check out our sizing charts.

Any questions in regards to sizing, please email info@bigandlittledogs.com.

HOW DO I REVERSE, MY REVERSIBLE HARNESS?: 

Please watch the following video. And if you have any questions please email info@bigandlittledogs.com 

 

BIG & LITTLE DOGS - How to Reverse Harness from Big & Little Dogs on Vimeo.

WHAT SHIPPING OPTIONS ARE AVAILABLE?:

You can check out our shipping options in the drop down info menu. 

Any questions in regards to shipping, please email info@bigandlittledogs.com.

HOW DO I REDEEM A DISCOUNT CODE?:

Sometimes we offer special promotions or discounts that can be redeemed with a discount code.

During the checkout process you will have the option to enter a discount code. Please remember to press APPLY. 

Please note: only one discount code can be used at a time.

WHAT PAYMENT OPTIONS ARE AVAILABLE?:

We currently accept payments made via the following methods:

  • Visa 
  • Mastercard
  • American Express
  • PayPal
  • zipPay - Buy Now, Pay Later

Payment Options

I PLACED AN ORDER, BUT ORDERED THE INCORRECT ITEM, CAN I CHANGE OR CANCEL MY ORDER?:

Because we aim to process and ship your order within 24-48 hours it may not be possible to change or cancel your order. 

Please email us at sales@bigandlittledogs.com and we will do our best to accommodate your change or cancellation.

Please note it is not possible to change or cancel an order that has already been processed and dispatched. In this case please refer to our Returns and Refunds policy.

I RECEIVED A SHIPPING CONFIRMATION, BUT MY ORDER HASN'T ARRIVED. WHAT SHOULD I DO?:

Before contacting us, please ensure you have allowed sufficient time for your order to arrive. Domestic deliveries range from between 1-6 days (interstate and remote deliveries may be longer) and international deliveries can take between 5-12 days. Please note that in busy periods, these time-frames may not be able to be met by the postal carriers we use.

If you feel your delivery has been unnecessarily delayed please contact us by email (info@bigandlittledogs.com) and we will investigate further.

THE ITEM I PURCHASED FOR MY PET DOESN'T FIT, WHAT ARE MY OPTIONS?:

We are sorry to hear that. But you are in luck if you contact us within 21 days of receiving your item(s). Within this time-frame we are able to process a refund; and you can re-purchase in the correct size.

The best thing to do is to check out our Returns and Refunds policy and send an email to returns@bigandlittledogs.com.

HOW CAN MY FUR-BABY BE FEATURED ON BIG & LITTLE DOGS SOCIAL MEDIA?:

For your chance to be featured on Big & Little Dogs social media be sure to follow us on Instagram (@bigandlittledogs) or Facebook (@bigandlittledogs) and when posting photos featuring our products be sure to tag us in your photos and hashtag #bigandlittledogs

HOW DO I STAY UP TO DATE WITH EVERYTHING THAT IS HAPPENING IN THE WORLD OF BIG & LITTLE DOGS?:

To stay up to date with all the latest that is happening at Big & Little Dogs and to be the first to know about our new product launches, events, contests and sales LIKE us on Facebook, follow us on Instagram and subscribe to our mailing list. 

I HAVE THE PERFECT BUSINESS TO STOCK BIG & LITTLE DOGS, WHAT SHOULD I DO?: 

Yayyyyy! We are super excited that you would like to range our products. We are always on the look out for new stockists.

Please send an email to wholesale@bigandlittledogs.com with a little bit of information about your business, where you are located and your ABN number and we will send you some information about our wholesale opportunities. 

ARE MY DETAILS AND CREDIT CARD DETAILS SAFE WHEN I PURCHASE FROM BIG & LITTLE DOGS?: 

Yes, most definitely. We protect the security of all sensitive information transmitted to us with SSL (Secure Sockets Layer) encryption.

During payment processing and also within other secure areas of our website this secure layer encrypts the information you provide to us such as passwords and credit card details.

Because we respect your privacy and are appreciative of your business and the trust you have placed in us, at no stage (other than to complete a delivery) will we provide any account information, email, contact or other personal information to any third party vendors or service providers.  

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If you have any other questions or enquiries, please email us at info@bigandlittledogs.com or fill out the form below.