Every dog is different in size and shape, so please make sure that you measure and double check the sizing of your pup before making a size selection.
Please also note, our sizing may be different to other brands that are on the market. Ensure that you double check the sizing of each harness. We would recommend not assuming that you will be the same size as another brand.
Also note that each Harness Type does have a different sizing, so please ensure to check the size chart prior to purchasing, as your pup may be in a different size in each type of harness.
To find the best size for your fur-baby check out our sizing charts.
We are sorry to hear that. But you are in luck if you return any items, that meet our Returns and Refunds Policy requirements and are within 21 days of receiving your item(s). Within this time-frame we are able to process a refund; and you can re-purchase in the correct size. We unfortunately are unable to accept exchanges.
We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/colour, please place a new order for this item and return the item as per our Returns and Refunds Policy.
Please note that FINAL SALE items cannot be returned.
Before contacting us, please ensure you have allowed sufficient time for your order to arrive. Domestic deliveries range from between 1-10 days (interstate and remote deliveries may be longer) and international deliveries can take between 5-15 days. Please note that in busy periods, these time-frames may not be able to be met by the postal carriers we use.
If you feel your delivery has been unnecessarily delayed please contact us by email (email@example.com) and we will investigate further.
Please note that investigations into delays can take between 5-60 days to be completed by our postal carriers.
Unfortunately we cannot be liable for any items that are affected by wear and tear, scratching or chewing.
As our items are not handmade/homemade we are unable to provide repairs on our products.
Please ensure that you do not leave your dog unattended with any items that they may be able to damage.
BIG & LITTLE DOGS do not assume any responsibility for any damage or injuries that occur during the use or misuse of our products. Please ensure that our products are used responsibility and are examined for any wear and tear prior to use.
For your chance to be featured on Big & Little Dogs social media be sure to follow us on Instagram(@bigandlittledogs) or Facebook(@bigandlittledogs) and when posting photos featuring our products be sure to tag us in your photos and hashtag #bigandlittledogs.
To stay up to date with all the latest that is happening at Big & Little Dogs and to be the first to know about our new product launches, events, contests and sales LIKE us on Facebook, follow us on Instagramand subscribe to our mailing list.
Yes, most definitely. We protect the security of all sensitive information transmitted to us with SSL (Secure Sockets Layer) encryption.
During payment processing and also within other secure areas of our website this secure layer encrypts the information you provide to us such as passwords and credit card details.
Because we respect your privacy and are appreciative of your business and the trust you have placed in us, at no stage (other than to complete a delivery) will we provide any account information, email, contact or other personal information to any third party vendors or service providers.
Our Returns & Refunds Policy lasts 21 days. If 21 days have passed since your purchase date, unfortunately you cannot return any items.
To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.
We recommend that you carefully try new items on indoors, just in case you need to return them.
Please note: all packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.
1. You will find inside your order, a Returns Form - if you have misplaced this form, please email us at firstname.lastname@example.org advising that you would like to return an item; noting your order number and reason for return in the email.
2. Please fill out the form and attach a copy of your receipt or proof of purchase
3. Pack your return item(s) into a protected parcel and together with the Returns Form and receipt/proof of purchase send your unused, unworn, unwashed and hair-free items to:
Big & Little Dogs
PO Box 511
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).
Late or Missing Refunds: If you haven't received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won't include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us at: email@example.com
If the order you received was a gift and you need to return any items, the original value of the items will be credited on a gift voucher for you to use on a future order.
Please contact us prior to returning the items, so a note can be made on your order. Otherwise, the items may be refunded to the original payment method.
If any items you receive are faulty or damaged, please email firstname.lastname@example.org within 5 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.
After receiving your email, we will provide you with a return postage label so you can return the item to us.
Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a new item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).
Sale / FINAL Sale items:
Only regular and sale items may be returned for a refund.
All FINAL SALE items cannot be returned, so please choose carefully.
If you wish to return an item which is part of a sale, please note you will be refunded the amount that you purchased the item(s) for during the sale. If you wish to re-purchase, the sale price(s) cannot be honoured once a sale has finished.
We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/colour, please place a new order for this item and fill out the returns form to return the original item (as per returns process).
Big & Little Dogs products are made from high quality and durable materials, however they are not indestructible. We guarantee our pet wear and accessories at the time of purchase against material defects and workmanship. If you experience a problem with any of our products, please send an email to email@example.com with details and a photo of the issue.
Please ensure that you inspect all items for wear prior to use.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.
Yayyyyy! We are super excited that you would like to range our products. We are always on the look out for new stockists.
Please send an email to firstname.lastname@example.org with a little bit of information about your business, where you are located and your ABN number (if you are an Australian business) and we will send you some information about our wholesale opportunities.
Didn’t find what you were looking for? Contact us.Contact